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[Integration Error] Authentication error occurs when login using Google Authentication or SSO.

Yasuhiro Miyoshi Updated by Yasuhiro Miyoshi

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In some cases, an authentication error occurs and the integration fails even though the correct ID and password have been entered.

In this case, please check if any of the following cases applies to you.

 

Unsupported integration methods

If any of the following cases applies, integration with cloud services will fail.

  • When a login using Single Sign-On (SSO) is enforced with the cloud service.
  • If you are forced to login using an external ID provider such as Google Login

One of the above patterns applies, and

  • For services that use ID/Password to integrate with the IT Management Cloud.

                    

As an example, the service you want to integrate is Figma, which uses AzureAD and single sign-on to

This is the case when login is being implemented, for example.

 

Workaround                                   

You may be able to authenticate using one of the following methods.

  • Set a password for the account on the cloud service.
  • (If a password cannot be set for the account), Create an account for system integration and use that account for integration.

                                  

The cloud service will issue an account for system integration and use that account for integration.                  

Also, please refer to the following article for currently supported integration methods.

Please tell me more about how to integrate with cloud services.

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What is the difference between roles?

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