Table of Contents

Intercom

Yasuhiro Miyoshi Updated by Yasuhiro Miyoshi

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Advance Preparation

How to log in to Intercom

Enter your e-mail address and password on the Intercom login page to log in. 

Check Intercom authentication settings

After log in to Intercom and go to Settings > Security > Security Settings.

Under Authentication Methods, set Require password or Google sign on.

(Either setting for 2FA is fine.)

Obtaining a workspace key

After log in to Intercom, a part of the URL is the workspace key , so copy it.

https://app.intercom.com/a/ workspace key/ home

Integration setup

Search with Intercom on the integration screen of the IT management cloud.

Enter the workspace key , email address and password obtained in the previous step, and click Link .

If the link is successful, the registered user information will be displayed in the account list.

If it does not complete normally, edit it from the status tab of the integration screen and try the linkage again.

If you can't solve it, please contact us via chat 🙏

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