Table of Contents

Freshdesk

Yasuhiro Miyoshi Updated by Yasuhiro Miyoshi

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Advance preparation

How to log in to Freshdesk

On the Freshdesk login page , enter your Freshdesk domain name to log in.

How to get the workspace key

After logging in to Freshdesk, click Your Profile Image> Profile Settings in the upper right corner.

Save part of the URL as the workspace key .

https: // {workspace key} .freshdesk.com/a/profiles/.../edit

How to get an access key

The API key is displayed on the right side of the profile setting page.

The API key will be the access key , so save it.

Integration setup

Search with Freshdesk on the integration screen of the IT management cloud.

For the workspace name, enter an arbitrary character string (company name, etc. ), the workspace key obtained in the previous step, and the access key , and click Link .

If the integration with Freshdesk is successful, the registered user information will be displayed in the account list.

If it does not complete normally, edit it from the status tab of the integration screen and try the linkage again.

If you can't solve it, please contact us via chat 🙏

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